Category Archives: Website Usability

How do visitors to a website use that website

Selecting Your Domain Name

If you are starting the process of setting up a website for your business for the first time, or possibly not getting the results you desire from your current site, chances are that one of your obstacles will be selecting a proper domain name.

Here’s what to look for in a good domain name:

1. Keep it short.
This will help in a number of ways: it will make it easy to fit into logos, makes a better brand, is more easily recognizable, and is harder to misspell.  Long domain names don’t fit in forms, on billboards, or in Google PPC ads. Do your best to keep it as short as possible.

2. Make it memorable.
You want something that is easy to remember, so that your customers don’t have to stop and try to remember what it is. But whatever domain name you choose, it should stick in the mind.

3. Make it unique.
If there is a company with a similar name, try not to use “The” as part of the name and don’t use hyphens either. But you also need to
find a name that can’t be confused with your competitor. You certainly don’t want to help increase their traffic instead of yours!

4. Keep it simple.
If people can misspell something, they will. The longer and more complex your domain name, the harder it is for your customers to type it in correctly. This goes with not using hyphens.

5. Make it relatable.
Do your best to use a domain name as close to your company name as possible.  If this proves difficult, try finding one that exemplifies what your business is all about.

6. .com is the way to go.
If at all possible, get a .com domain. It is still widely considered the most respected. If you can, it’s worth the small investment to purchase your domain with .net and possible even .org extensions as well, just in case someone enters that by mistake, they will still end up at your website and not someone else’s site.

Need help selecting your business domain name?  Not only can we help with that problem, but we will help with all your interactive needs.  So contact us today.

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What’s In Your Footer?

Do you know what’s actually in your website page footer? You know, at the bottom of your pages. Usually it’s where the copyright information and who designed the site and stuff like that goes. But what else really belongs there?

Some would undoubtedly say that no one looks down there anyway, so why bother putting anything else? While that may be true for some site visitors, it’s certainly not true for all of them. Many people will take the time to look at every detail. Think of it like this, your page is like a piece of property with certain parts being prime real estate, so why not take advantage of each piece?

The footer is a good place to put links for the entire site, unless you have a huge site with tons of pages, but even then it’s still a good idea to place links for the main top level pages.

You may have even seen some websites where they have a contact us form or other information in their footer. While this can be a good idea for some sites, it doesn’t work for every one. Too much information in the footer can be distracting and cause the potential customer to miss other more important details at the top of the page. So be careful what you put down there.

Should you have any questions, please contact us for more information.

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is Your Site Static or Dynamic?

What are static and dynamic websites?

What’s the difference?

True, it’s not always easy to tell which type of site you are looking at upon first glance. But it might surprise you to learn that there are many static websites on the Internet. If the site looks basic and only seems to provide some basic information about the company, it is very likely that it’s a static website.

Disadvantages of Static Websites

  • Requires web development (coding) expertise to update the site.  Do you know how to do that?
  • The site is not as useful for the user. Only basic information can be found, which will not be enough for the visitor to make a decision to purchase.
  • Content can get stagnant.  It is not uncommon to come across a site where it has been left untouched for years.

Dynamic sites on the other hand can be more expensive to develop initially, but the advantages are numerous. A dynamic website can give the site owner the ability to update and add new content to the site whenever you want through an easy to use content management browser interface. For example, news and events, or even new products could be posted.

Advantages of Dynamic Websites

  • Provide a much more functional website.
  • Are much easier to update.
  • New content brings people back to the site and helps with search engines.

Summary
Many sites from the last decade are static, but more and more people are realizing the advantages of having a dynamic website. Dynamic websites can make the most of your site and either use it as a tool to help your business grow with the times or create a professional, interesting experience for your visitors.

If you would like help changing your site from being static to dynamic, please contact us to see what we can do for you.

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Streamline Your Contact Us Form

Contact Forms.  Nearly every site has one.  They are a staple of the business website.  But having one and having one that gets used are very different things.  It used to be that when it came to contact forms, you wanted every possible piece of information you could get.   This usually included: Name, Business, Address, Phone, Fax, Email, Desired Type of Communication (By Phone, Email, or Standard Mail), How Did You Hear About Us, and finally Comments.   Okay, that is a lot of information.

Granted, you may actually need most of these things to help your company, but when someone sees all of these fields waiting to be filled in, they will probably think, “Wow, I don’t have time for all of this.  Why do they need all of that anyway?  What are they going to do with all of this info?”  That last one is a big concern.  People are often worried about providing that much information to a site they just found.

So, the point is, if you want people to take the time to fill out your contact form, it’s best to keep short and simple.  The most important fields should be: Name, Phone (which you might not even want to bother with), Email, and Comments. Three maybe four fields altogether will greatly increase the likelihood that your potential customer will fill out this form and turn into an existing customer.

If you would like to help with your site, including your contact form, please contact us.

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Memorable Passwords & Security

Trying to create a secure password can be difficult enough in and of itself,
but trying to remember it can be incredibly difficult. For most people, using
familiar words is the most common route. But this can prove to become commonplace,
using the same password for many sites simply because it’s easier to remember.
So what to do?

Ryan Carson’s blog “How to Create a Memorable Super Secure Password”
provides some great ideas on how to create a memorable password based on a method
by Eric Meyer. The basic idea is to combine two words that you won’t forget,
say two of your favorite things, and combine them with a couple random numbers
in the middle. This makes the password much more secure.

The blog also pointed to a potential problem with the “Forgot Your Password”
function that most login pages utilize. If someone is determined to get your
password and the site uses one of the common password reminder questions such
as, “What is your mother’s maiden name?” it is conceivable
that your password could be easily found through a Google search.

The point is, if you have a login page on your site; please make sure that
your “Forgot Your Password” function uses a question that is different
or perhaps a little more personal and not so readily available.

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Your Site = Your Best Salesperson

In today’s tough business climate, having a website is not just a necessity, it can be of vital importance to the overall success of your company. Is your company’s website cutting it? Is it living up to what you thought it could do for you?

If not, one of the possible problems is that your site may be too informational in nature. Instead of simply presenting your company’s information to site visitors, try finding a way to convert them into a buyer.

Think of all the traits that your best salesperson holds. What makes them the best? Now consider that person’s weaknesses. What if you could remove the weaknesses and simply focus on the strengths? Well, your website can do just that.

One of the greatest things about your site is that it never sleeps; it’s always there 24/7; readily available for anyone, anytime, anywhere to check out. It doesn’t get hungry or tired or need a coffee break.

In building your site, not only do you need to consider your vital sales points and product offerings, but think hard about what clients will want to see and give it to them.

In order to create a great site you need to do your best to implement these ideas.

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Masking Passwords

Here is an interesting concept in user-centered design that was recently posted by usability guru Jakob Nielsen. Jakob states that masking passwords can cost companies money because of user-frustration when they attempt to login in to a website and get an error and can’t get into the site. The thought is that because the user only sees asterisks when they type in their passwords, there is a great chance that they are simply misspelling their password but because they can’t see what they are typing, they are unaware of the misspelling and become frustrated with the site.

Originally, the masked password concept was developed to eliminate the potential of having a password “stolen” by someone looking over your shoulder while you are typing your password into a webpage. The argument is: how often is someone looking over your shoulder when you are typing in a password; could you simply stop typing if someone sneaks up behind you; if someone was really standing behind you, couldn’t they make note of the keys you are pressing? Is there enough concern over someone standing behind you when you are typing in a password to jeopardize the usability of a website?

The practice of masking passwords has become a standard from the earliest days of web development and we’ve come a long way in terms of better understanding User Centered Design (UCD) and the value that a strong UCD can provide to a company.

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My Website Stinks!!!

I can’t tell you how many times I’ve heard a prospective client make that comment to me. The next question, however many times stumps them; “What do you want it to do”. Now I know many of you right now are saying “oh my gosh, thats a basic question, how could that stump anyone”. Surprising as it may be, it does. Let’s look a little deeper into this one.

Lets say that you have a website, in fact you’ve had it for quite a while. Answer these questions about your site, for me:

  1. What do you want your website to do for your business? No generalities, now; be specific.
  2. Who is the main visitor to your website? Ok, I know, people! Let’s be a bit more specific this time.
  3. How will you know if your website is working? Again, specifically, what are you going to measure to tell if it is working for you?

Until you get the answers to these questions firmly planted on paper, getting something better will be a stretch. Consequently, if your working with an Interactive agency that isn’t getting this information from you, your going to be hard pressed to see ROI type results from your new site.

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Underlined Links Or Not?

The question about whether or not your website’s links should be underlined or not has been around for a very long time. The answer is not a simple yes or no. It really depends on the personas of your visitors, your company’s brand and the layout of your website pages.

First, lets recognize that a link is a navigation tool that you want your website users to recognize and use. There is a universal color for links and the standard is for a link to be underlined like this (ok, tell the truth, did you try to click on that example?). See, users just understand what a link looks like and how to use them. It’s also important to recognize that removing any hurdles or burdens for users will make for increased usability, which in turn means increase conversions (yup, that one is a real link).

Now here is when the norm gets a little dicey. Lets say that the content within your website uses underlines to emphasize words. It gets a little confusing for your users and they end up not knowing which is a link and which is an emphasized word. Then if you throw in a lot of links and underlined emphasized words, you’ll end up driving your visitor NUTS!

So, what do you do? A couple of points that I can’t emphasize enough is

  1. Be consistent. Whatever your going to do with your links, do it all the time on all of the pages in your website.
  2. Think about the personas of your users. Are your users very experienced at using the web, such as a young adult? Or are they more novice, possibly an older demographic? This single difference might tell you whether or not to use underlined text as your link.
  3. Consider your brand. Is your brand cutting edge, hip, style leader? If so, then you probably don’t want to use underlined links. Your brand could be categorized as old and stodgy if you stay with that strategy.

Everything about your website comes down to detailed planning, even how you setup the links on your site. Without fail, you want to employ usability standards for everything about your site, buy often those standards are dependent upon your company, user, and the context of your site. Its never as easy as If You Build It They Will Come (sorry I had to do that one last time).

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Site Maps – Still Useful

Does your website have a site-map? If your not sure what a site map is (here is a link to GM’s site map), then you probably already have your answer. If your site doesn’t have a site map then lets look at 2 real reasons to still use this element.

  1. Visual Representation: Though one of the oldest elements used for improving usability, the site map gives the visitor to your website a second navigation tool. If they get lost, the site map gives them a quick visual reference to how your website is laid out.

    Even though the usage is minimal, from the users stand point, it is still a good idea to make sure your site has one. It is estimated that a little over 7% of users will go to the site map for navigation purposes. Seems like a small enough number, but if you look at it from a person stand point, if you have 1500 unique users a month come to your website you and you don’t have a site map that means over 100 of your users can’t find their way around your site, the way that they want to and will probably leave.

  2. Search Optimization: Simply put, a site map developed properly will assist in getting your website “found” by the search engines. Essentially the way that it works is a search engine’s spyder will be able to determine the pages on your site, easier by reviewing your site map.

    Additionally, now the top four search engines, Google, MSN, Yahoo and Ask, all subscribe to the XML site map protocol so you will be helping your self with all of these search engines with just one feature on your website.

In the end, it’s always important to keep basic fundamentals of usability in mind with your website, regardless of how old the technique is. If your not sure if your site has a map or if its working or if you need one put together, feel free to contact us.

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